Shipping policy

At Masaami.com, we take great care to ensure your skincare products reach you quickly, safely, and in perfect condition.

---

1. Order Processing

• Orders are processed within 24–48 hours of confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

---

2. Delivery Timelines

• Metro Cities: 3–5 business days after dispatch

• Tier-2 & Tier-3 Cities: 4–7 business days after dispatch

• Remote / Rural Areas: 6–9 business days after dispatch

Note: Delivery timelines may vary depending on courier service availability and your location.

---

3. Shipping Charges

• Free shipping on all orders above ₹1499.

• Orders below ₹1499 will incur a flat shipping fee of ₹49.

---

4. Order Tracking

• Once your order is shipped, you will receive an SMS/Email with the tracking link.

• You can track your order anytime until delivery.

---

5. Possible Delays

Your delivery may be delayed due to:

• Public holidays or festive seasons with high order volumes

• Courier service disruptions or strikes

• Natural calamities, weather conditions, or lockdown restrictions

We will keep you informed of any such delays via email or SMS.

---

6. Incorrect or Incomplete Address

If your order cannot be delivered due to an incorrect or incomplete address, it will be returned to us. In such cases, re-shipping charges will apply.

---

📩 For any shipping-related queries, contact us:
Email: info@masaami.com