Shipping policy

At Masaami.com, we take great care to ensure your skincare products reach you quickly, safely, and in perfect condition.

1. Order Processing

• Orders are processed within 24–48 hours of confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Timelines

• Metro Cities: 3–5 business days after dispatch

• Tier-2 & Tier-3 Cities: 4–7 business days after dispatch

• Remote / Rural Areas: 6–9 business days after dispatch

Note: Delivery timelines may vary depending on courier service availability and your location.

3. Shipping Charges

• Free shipping on all orders above ₹1499.

• Orders below ₹1499 will incur a flat shipping fee of ₹49.

4. Order Tracking

• Once your order is shipped, you will receive an SMS/Email with the tracking link.

• You can track your order anytime until delivery.

5. Possible Delays

Your delivery may be delayed due to:

• Public holidays or festive seasons with high order volumes

• Courier service disruptions or strikes

• Natural calamities, weather conditions, or lockdown restrictions

We will keep you informed of any such delays via email or SMS.

6. Incorrect or Incomplete Address

If your order cannot be delivered due to an incorrect or incomplete address, it will be returned to us. In such cases, re-shipping charges will apply.

📩 For any shipping-related queries, contact us:
Email: info@masaami.com